How can we help you today?

Find below our most Frequently Asked Questions:

DELIVERY

1 When can I expect my order to be delivered?

We currently aim to deliver your order within 10 working days.
You can track your orders in My Account > "My Orders".

2 You are shipping from France, do I have to worry about extra charges?

No, they’re on us! You can place your order knowing that the price you see is the price you will pay - no surprises!

3 Do you offer a Click & Collect option?

Yes we do! You can find your nearest shop here.

4 Do you deliver to Northern Ireland?

You can freely place your order with no extra costs. Please allow an additional day for delivery.

5 Delivery delay updates

During busier periods for example the sales or Black Friday we do sometimes encounter some delays. But we try our best to get everything with you as soon as possible. You can track your orders in "My Account" > "View My Orders".

5 Isle of Skye delivery updates

Starting from July 22nd, all deliveries to the Isle of Skye will be redirected to nearby ParcelShops. Customers will receive email notifications when their parcels arrive at the depot and again when they're ready for pickup. ParcelShops will retain parcels for up to 10 days. Returns can also be made through these ParcelShops.

Isle of Skye covers the following postcode sectors: IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV55 and IV56.

Here is a list of ParcelShops customers can access:

Post Office Ardvasar, Armdale Stores, Armdale, Ardvasar, IV45 8RS
Post Office Glendale, Glendale Village Shop, Glendale, IV55 8WJ
Post Office Ornsay, An Crubh, Duisdale Beag, Isle of Ornsay, IV43 8QU
Post Office Portree, Camanachd Square, Portree, IV51 9BW
Post Office Raasay, 29 -30 Inverarish Terrace, Kyle, Isle of Raasay, IV40 8NS
Post Office Straun , Straunmore, Straun, IV56 8FG

PAYMENT

11 I have paid using Klarna, how can I contact Customer Support?

You have the possibility to call directly Klarna's Customer Support: Nr - 020 300 50833. Or you can also visit their Customer Support page.

OTHERS

7 I have placed an order but have not received a confirmation email. What should I do?

You can check that your order has been received by logging into your account on My Account > My orders. Please also check in your spam folder, if you still cannot find the order confirmation email you can either contact us by Facebook Messenger, or click here to email us.

7 Is it possible to customise a product?

Our customization service, such as first name embroideries, is currently unavailable.
However, we are working on it. We hope to be able to offer this service soon.

CONTACT US

7 How can I get in touch with you?

You can either contact us by Facebook Messenger or click here to email us.
Our customer service is available Monday to Friday from 8am to 5pm.

FAQ